Excited and happy to have installed Solar on our new home. Whilst I wanted a full 6.6kw on the top, I could manage to install only 5.3 kw as there were roof area constraints. I wanted to briefly highlight my observations in 3 areas.
1. Initial engagement with Solar-Secure: My contact with Steve was more than 3 months back. I had to shelve the installation due to other compelling priorities. When I picked up the conversation, I went through a few other vendors, however, Steve was equally pitching in a good deal that worked out for me.
Thanks, Steve for his patience to have gone through all the details with me and help me in my decision.
2. Installation team: The team came up in the morning and did a quick measurement of the roof. I had the panels facing in 3 directions (altogether 15 of them as per initial design). However, when the actual measurement was made, the installer said they could manage only 12 panels due to limitations in the way the screw bolts were available on the roof. The team did a quick job of fixing the railings and fixing the panels, install the inverter and connect them to the grid.
One observation that I have with them is the way they handle the product (solar panels), On one occasion, one of the dropped the panel face on the leaning metal ladder, before taking the panel to the roof. People have to take extra precaution while handling customer's goods.
Otherwise, installers did a neat job of installing the solar panels.
3. Configuring the Wifi: This is a funny thing with GoodWe inverters. Whilst the inverter was setup successfully, I was told to go ahead and configure the wi-fi to get to see the near real-time data from my solar panels. I struggled to set up the wi-fi from SEMS portal as described in Goodwe wi-fi configuration Instruction, as shared by Solar-Secure. I thought this should be easy. Then I had a technician from Solar-Secure, who asked me to download another app called Solar Go, to configure the inverter Wi-fi and then use SEMS portal to monitor the Solar data.
This was a confusing step, that I could have never got it as this was not in the instruction set at all, although Solar Go was mentioned. All the videos available on the internet were giving a similar instructions asking you to look through wi-fi settings in your mobile app - SEMS portal and connect.
a. I request GoodWe to look into this anomoly and append an the instruction document with correct app to configure the wi-fi.
b. Until this gap is bridged, I would suggest Solar-Secure to let the customer know prior that they would help the customer is configuring the wifi even before the customer comes back asking for help. This would demonstrate that you could go the extra mile on customer service.
The technician in 2 simple steps using SolarGo app was able to configure the wi-fi.
Thanks a lot!!
