FAQ


A solar system generates varying levels of electricity throughout the day. Your savings will depend on how much electricity is generated by the system you utilise.
Solar panels work best when there is no shade cast upon them. In fact, a shadow cast on even just part of one solar panel in your solar array can potentially compromise the output of the whole system. As a Solar system owner, you should be vigilant in making sure that there are no nearby trees which might grow tall enough to eventually cause shading issues.
The system will still operate and will offset the daytime base load which is the minimum amount of electricity that your home consumes.
We have a transfer of ownership system in place and should you decide to sell your home, True Value Solar will assist in the transfer process.
You’ll find your solar PV system automatically turns itself off when it detects a power outage. This is for the safety of crews working on the power lines.
Even on cloudy days, some electricity is generated by the solar PV system. If the minimum amount of current the system needs to generate power is not reached, the system will not start.
Please contact our customer care on 1300 867 328 and press option 2.
Yes. By reducing Australia’s dependency on electricity generated from coal, we not only reduce the amount of carbon dioxide generated in our environment we also reduce the amount of water that power companies use to make electricity. If more Australians have solar panel systems installed it will reduce the stress on the electricity grid and in turn minimise the amount of blackouts that occur during peak times of the year.

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